Terms & Conditions

1. Agreement and operator

By creating an Orbit account, you agree to these Terms. If you do not agree, do not create an account or use the service. In these Terms, "Orbit", "we", "us", and "our" mean the operator identified below.

Trading name

Orbit

Legal operator

Ride Orbit

Registration

Not registered as a company; no registration number

Physical address

Big Bay, Cape Town, 7441, South Africa

Telephone

+27 82 954 3333

Legal and privacy contact

privacy@rideorbit.fit

Website

https://rideorbit.fit

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate account information, keep it current, and keep your sign-in credentials confidential.

You are responsible for activity under your account. Tell us promptly if you believe your account has been accessed without permission. One person may not use another person's account or connect a Strava account that they are not authorized to use.

3. What Orbit provides

Orbit can help you:

• record bicycles, components, service intervals, inspections, replacements, and maintenance notes;
• import ride information from an authorized third-party service such as Strava;
• assign ride usage to a bicycle and estimate component usage over distance, time, or calendar periods;
• display maintenance states and reminders based on the information available to Orbit; and
• export certain account data and request deletion through the available account controls.

Features may differ by account, environment, provider availability, or plan. Orbit may add, remove, or change features where reasonably necessary, subject to applicable consumer law and any notice obligations.

4. Maintenance estimates and safety

Orbit is an information and record-keeping tool. Maintenance estimates are based on user-entered information, imported ride data, configured intervals, and assumptions. They may be late, incomplete, inaccurate, or unsuitable for a particular bicycle, component, riding style, environment, or manufacturer requirement.

Orbit does not inspect your bicycle and does not replace manufacturer instructions, recalls, professional mechanical advice, or a physical safety inspection. You remain responsible for deciding whether a bicycle is safe to ride and for arranging appropriate inspection and service.

• Follow the bicycle and component manufacturers' instructions and service schedules.
• Inspect your bicycle before riding and after crashes, impacts, unusual noises, or damage.
• Stop riding and obtain qualified assistance if you suspect a safety problem.
• Do not rely on a healthy Orbit status as proof that a component is safe or defect-free.

5. Strava and third-party services

Orbit is independent from Strava and is not sponsored, endorsed, or operated by Strava. If you connect Strava, you authorize Orbit to access the data and permissions shown during Strava authorization for the purpose of providing Orbit's bicycle-maintenance features.

Your use of Strava remains subject to Strava's own terms and privacy policy. Strava may change, restrict, suspend, or end API access. Orbit cannot guarantee that Strava-connected features will always be available or that all activity data will be complete or current.

Orbit uses your Strava information to identify bike gear, assign ride usage, and calculate maintenance state. You can disconnect Strava at any time, which stops further synchronization. Disconnecting marks the connection as revoked in Orbit but does not by itself delete activity information Orbit has already imported. You can remove imported Strava activity data using Orbit's in-app control, and you can request deletion of your Orbit account. Orbit's Privacy Policy describes what Strava information Orbit stores and how to remove it.

6. Your information and records

You retain your rights in information and original content you enter into Orbit. You give Orbit a limited, non-exclusive permission to host, process, reproduce, and display that information only as reasonably necessary to operate, secure, and support the service for you, comply with law, and enforce these Terms.

You must have the right to provide the information you add. Do not upload confidential information about another person or content that is unlawful, infringing, malicious, or unrelated to Orbit's purpose.

7. Acceptable use

You must not:

• break the law, violate another person's rights, or use Orbit for fraud or abuse;
• access or attempt to access another user's account, records, tokens, or private information;
• probe, disrupt, overload, reverse engineer, or bypass security or usage limits;
• scrape, harvest, resell, or redistribute Orbit, Strava data, or another user's information;
• introduce malware or use automated systems in a way that harms the service; or
• misrepresent an affiliation with Orbit, Strava, or another provider.

We may investigate suspected misuse and take proportionate action to protect users and the service.

8. Service and marketing communications

Orbit may send necessary account and service messages, such as email confirmation, password recovery, security notices, material legal updates, and maintenance alerts you enable. These are separate from optional marketing messages.

Marketing email requires a separate choice where required. You can unsubscribe from marketing without closing your account or stopping essential service messages.

9. Paid features

An Orbit paid plan provides access for a 12-month term. Orbit will not charge you unless checkout clearly identifies the price, currency, term, renewal treatment, taxes or fees, cancellation method, and any applicable refund terms before you pay.

Before the term expires, Orbit will provide any notice required by law and explain whether access will end, continue month to month, or renew only after express agreement. Orbit will send the expiry notice between 40 and 80 business days before the end of the fixed term. You may cancel, expressly renew for another 12-month term, or take no action. If you take no action, the plan continues month to month at the disclosed monthly price. Orbit will not impose an undisclosed renewal.

Cancellation will be available through the account or billing settings and through Orbit's contact channel. Payment processing may be handled by a third-party provider. Plan-specific terms shown at checkout form part of this agreement, and mandatory consumer rights continue to apply.

Orbit may discontinue the service where reasonably necessary, but it does not reserve an unrestricted right to keep payment for service it does not provide. If Orbit permanently closes during a prepaid annual term, it will give reasonable notice and provide a proportionate refund or other remedy for the unused period where required by law.

10. Availability and changes

We aim to keep Orbit available and reliable, but we do not promise uninterrupted or error-free operation. Maintenance, security events, provider outages, legal requirements, and technical changes may interrupt access. We may change or discontinue parts of the service where reasonably necessary.

Where a change materially reduces a paid service or affects your rights, we will provide notice and any remedy required by applicable law.

11. Suspension, disconnection, and termination

You may stop using Orbit, disconnect third-party services, or request account deletion through the available controls. A deletion request may require identity verification and processing time; submitting a request is not the same as immediate deletion.

Orbit treats an account as inactive after 24 months without a successful login. Orbit will send inactivity warnings approximately 60, 30, and 7 days before account deletion. Background synchronization, scheduled notifications, and email delivery do not count as a login and do not reset the inactivity period.

We may restrict or suspend access where reasonably necessary to address security risk, unlawful use, material breach, provider requirements, or harm to Orbit or others. Where appropriate, we will explain the reason and allow a reasonable opportunity to resolve the issue.

Provisions that reasonably need to continue after termination, including ownership, lawful record retention, disclaimers, liability, and dispute terms, will continue to apply.

12. Orbit intellectual property

Orbit's software, interface, branding, documentation, and original service content are owned by Orbit or its licensors and are protected by applicable law. Subject to these Terms, Orbit gives you a personal, limited, revocable, non-transferable right to use the service for its intended purpose.

Third-party names, marks, software, and content remain the property of their respective owners. Strava and its marks are owned by Strava.

13. Warranties, disclaimers, and liability

Nothing in these Terms excludes or limits a warranty, remedy, right, or liability that cannot lawfully be excluded or limited, including applicable rights under South African consumer law.

Subject to those mandatory rights, Orbit is provided on an "as available" basis. We do not warrant that maintenance estimates, imported data, reminders, or service availability will always be accurate, complete, current, uninterrupted, or suitable for your circumstances.

To the maximum extent permitted by law, Orbit is not responsible for indirect or consequential loss that was not reasonably foreseeable when you accepted these Terms. This does not limit responsibility for fraud, gross negligence, wilful misconduct, or any other liability that applicable law does not permit us to limit.

14. Governing law and disputes

South African law governs these Terms. Mandatory consumer protections that apply where you live are not displaced by this clause.

Please contact Orbit first so we can try to resolve a concern promptly. If it cannot be resolved, the parties may use any complaint, mediation, tribunal, regulator, or court process available under applicable law. Nothing here prevents you from approaching the National Consumer Commission or another competent body.

15. Changes to these Terms and contact

We may update these Terms to reflect service, legal, security, or provider changes. We will show the current version and effective date. For material changes, we will provide reasonable notice and request renewed acceptance where required.

Questions about these Terms can be sent to privacy@rideorbit.fit.